Choosing the Right Agency

Asking the right questions is the first step to ensuring quality care for you or your loved ones.

Key Questions to Ask

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Does the agency provide the services I need in my area?

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Your first step is to evaluate what services you may need with your physician. Once you know your needs, you can search for an agency that offers skilled clinicians in those disciplines and services your county.

How will services be paid for?

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Most care is paid by third parties like Medicare, Medicaid, or private insurance. Check that the agency is in-network with your provider and review any contracts before signing up.

What is the agency's experience and training?

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Long-standing agencies handle emergencies better. Always ask if they conduct full criminal background checks and provide ongoing training to ensure the highest quality of care.

Will my care team coordinate with my physician?

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Your nurse, therapist, and social worker should communicate with each other and your doctor. This coordination is crucial after hospital discharge to reduce readmission risk.

What happens if an appointment is missed?

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Ask about clear policies for missed visits and if back-up clinicians are available. A dedicated customer service representative is a sign of a well-run agency.

Are clinicians employees or contractors?

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Agencies with full-time staff have better supervision and established working relationships, improving coordination between your nurse and therapists.

Our Answer: Why Choose Premier Point?

We are dedicated to being the clear and confident choice for your home health needs.

  • Full-Time Staff: We employ a full-time staff of clinicians with a minimum of two years of experience.
  • Advanced Technology: We offer telemonitoring kits from Health Recovery Solutions to continuously monitor patient vitals.
  • Coordinated Care: Our clinicians work directly with your physicians to develop your personalized plan of care.
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